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Did you know that a disgruntled customer will tell up to 11 people about his bad experience.
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How to Keep Customers on your website
- Design a customer friendly website - try to mimic an index of a book, easy navigation
- Include push technologies - offer real time news, etc.
- Personalize the website - try and mimic the sales clerk desk or the checkout experience
- Offer customer service features - after the sale, send an email acknowledging the order, ask for feedback
- Make each visit a new experience - keep adding new elements to your site!
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i-Mark Group
PO Box 2128, Palm Beach, Florida 33480 USA
Telephone: (561) 301-8730 USA; Telephone: (613) 322-6495 Canada; Facsimile: (561) 348-2147
E-mail us! info@i-markgroup.com |
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